| NEWS: 2008 COACHING CLIENTS: John newest clients are The Director of the Hayward Gallery at the South Bank Centre, the Chief Execdutive of the Arts Council and the Managing Director (Europe) of Yahoo. Earlier in 2008, he coached senior execuitives at Coutts, Grant Thornton, Unilever, Coca Cola, Accenture, Leith Ports Authority, Corrs Breweries, NHS Trust Winchester, Barclays Bank, London Metal Exchange, Diabetes UK, Broker Profile, Waterman PLC, JP Morgan, Saxby's, Man Financial and Goldshield Group.
2008 MANAGEMENT TRAINING CLIENTS: John has trained groups and teams at: JP Morgan, Vodafone, Corrs, Herman Miller, London Metal Exchange, Aegis, Virgin Media, Healthcare Commission, JP Morgan, Federation of Image Consultants, Mouchel Parkman, PDN, Broker Profile, Breyer Group, Matchett Group,The Federation of Image Consultants, Homeserve, Richmond Housing Trust & Deutsche Bank.
John is a CENTRAL OFFICE OF INFORMATION approved consultant. As a result, he has worked for the Ministry of Defence as a coach, events manager and trainer.
More details...
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Craft of Communication: :
Facilitation
Skills: development work for Leaders and their teams.
This course is designed to help managers run more effective
meetings, and to develop the collective and individual creativity
of management teams.
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Facilitation skills: what you learn:
There are two key concepts in this training:
The first is a specialised variant of High
Status called
Facilitator Neutral.
The second is Modulating the Agenda.
Facilitator Neutral enables a Team Leader to:
- Keep control of the agenda without stifling discussion.
- Deal with conflict without getting drawn into it,
- Lead by being both Authoritative and Enabling,
Learning how to use the Facilitator Neutral helps the
manager to handle teams at odds with other and obstructive
individuals.
Modulating the Agenda is a technique used extensively
in the training of theatre directors. It enables the Leader
to:
- Guide the discussion in a style that is both Proactive
and Enabling.
- Challenge and stimulate his or her team by using questioning,
problem posing, reframing issues.
- Win round team members whose attitude is negative.
- Draw in team members who have previously withdrawn
from discussions.
Working from the Facilitator Neutral Position,
the Leader changes the Team’s relationship
to the problem at certain key moments. It is a characteristic
of the psychology
of groups that whenever the Leader initiates this
kind
of change it re energises the discussion. In turn
this enhances the creativity of the group both collectively
and individually.
This approach is universally applicable. It has also proved
to be an invaluable part of a Change Management Programme
when an organisation is undergoing cultural change towards
something more co operative.
Facilitation skills: how you learn:
These sessions are always specially designed to suit
the specific needs and situation of personnel involved.
The
first phase is one-to-one coaching for the Team Leader,
This is followed by a session where role-play session,
re enacting team meetings. Depending on the clients
needs the role play of can be with colleagues standing
in for
others, with a group of actors or with the team itself.
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Facilitation
skills: Client List
Lothian and Borders Police
Smith & Nephew
Ministry of Defence: Defence Logistics Organisation
Kurt Salmon Associates.
Portsmouth City Council Future Leaders Group
Isle of Wight NHS trust managers
Stevenage Council Housing Officers
ISO Healthcare
ENABLE: an organisation for Managers of Small Businesses
managers of Small Business by Waltham Forest Council.
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CLIENT FEEDBACK 1
Thank you, once again, for a great training. I put
my newly found techniques to the test on Friday and, much
to my delight, they worked! I focused particularly on creating
status because I wanted them to feel things were on-track,
and that I was confident. In the past, they've barraged me
with questions. This time, even though we had a longer session,
and some really important issues to discuss, it was a discussion
of equals, not a badgering of the young lady in front of
the screen.
SUZANNE WOODALL, Then Manager, currently Principal of Kurt
Salmon Associates
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CLIENT FEEDBACK 2
I’ve already had feedback from your session, and heard
very positive things. Stephen used your input to good effect
facilitating a meeting with the Care Group later that day.
Su spoke positively about her session (not something she
always does very readily!), and Sarah said you were marvellous
and had helped her a lot …just what she needed, given
the meetings she has to run, a big help, worth taking the
day out for! All in all it sounds like you were very well
received. as I expected having had the benefit of your input
myself!
TINA HARRIS, Director: Isle of Wight Health Care Trust
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