Craft of Communication:

These can be the trickiest situations to judge. One needs to build trust and relationships but also retain control. So, whether it’s a lunch, a talk in a small office, a private chat in a large gathering these meetings pose problems like:

• How do I move from small talk to tackling the reason for the meeting?
• How can I be authoritative in an intimate setting?
• How can I drive the meeting forward without alienating the other person?
• How do I read the other person’s reactions?
• How do I end the discussion getting the result I want?
• If I’m in a meeting with business associate or a senior partner and they are having problems how can I intervene to help without them losing face?

Craft of Communication can equip executives with three related sets of communication skills to help resolve these, and many other issues.

One to One, Face to Face meetings: what you learn:

The first set of skills is built up in a workshop where executives are shown how to use Status with subtlety and flexibility. This skill set enables them to take control of the agenda yet keep the atmosphere co operative, be authoritative one moment and receptive the next.

The second set of skills enable executives to move from conversation to negotiation through changes in posture, eye contact and tone of voice. In addition, these skills enable executives to work as part of a negotiating team both as a senior or junior partner.

The third set of skills help them to read the body language of the person they are meeting.

One to One, Face to Face meetings: how you learn:

This workshop makes extensive use of role-play. Each person attending the workshop takes turns to play:

• Their own role in a meeting or negotiation.
• The role of the person they are meeting.

Playing the role of the person who they are meeting is particularly valuable. It is a chance to experience the situation from their position. Playing that role helps create an understanding of their position and how the behaviour of each impacts on the other.